WA
Apple Health / Medicaid
Eligible clients generally need an active ProviderOne number, a covered medical service, and no other available transportation. The broker arranges the appropriate transportation.
Reliable Non-Emergency Medical Transportation.
Scheduled transportation for eligible medical trips, with a focus on safe, dependable service and broker requirements across Washington.
NEMT services
Transportation for scheduled medical care.
GreenSound is developing its NEMT operations around Washington Apple Health's brokered transportation model. Medicaid NEMT is arranged through contracted transportation brokers, and covered trips require broker authorization.
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Ambulatory transportation
Scheduled rides for clients who can travel without a wheelchair-accessible vehicle.
Scheduled rides for clients who can travel without a wheelchair-accessible vehicle.
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Wheelchair transportation
Accessible transportation options, subject to vehicle availability and trip authorization.
Accessible transportation options, subject to vehicle availability and trip authorization.
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Recurring medical trips
Support for regularly scheduled appointments such as dialysis and other covered services.
Support for regularly scheduled appointments such as dialysis and other covered services.
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Healthcare & facility contracts
Transportation support for healthcare organizations and other eligible contracting partners.
Transportation support for healthcare organizations and other eligible contracting partners.
Washington Apple Health
Brokered transportation model
Washington HCA provides nonemergency transportation through transportation brokers for eligible Apple Health clients who need access to covered health care services.
Medicaid transportation is not the same as an on-demand taxi service. The broker determines the appropriate transportation mode and authorization for each eligible trip.
King County
Working within the local Medicaid brokerage system.
Hopelink is the Medicaid transportation broker for King and Snohomish counties. Transportation providers interested in serving broker-arranged trips work through the broker's provider/contracting process.
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King County Broker
Hopelink operates the Medicaid NEMT brokerage for King County. Broker reservation line: 800-923-7433.
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Prior Authorization
Washington rules require nonemergency medical transportation, other than ambulance transportation, to be authorized by the broker before travel, subject to applicable exceptions.
Provider readiness
Built around compliance from day one.
Before marketing Medicaid-brokered trips as available, GreenSound should complete the applicable licensing, insurance, vehicle, driver, screening, and broker-contract requirements.
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Business & transportation licensing
Washington requires paid passenger transportation providers to comply with applicable licensing requirements. The exact license depends on the operating model and vehicle/service structure.
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Vehicles & insurance
Maintain vehicles that are appropriate for the service, properly registered, safe, and covered by the insurance required for the applicable transportation operation and contracts.
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Drivers & screening
Maintain qualified drivers and complete applicable background, exclusion screening, training, licensing, and documentation requirements.
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Broker contracting
King County Medicaid transportation is broker-arranged. GreenSound should apply through the applicable broker/provider contracting pathway before representing itself as a Medicaid transportation subcontractor.
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Trip documentation
Maintain accurate trip, driver, vehicle, authorization, mileage, and billing records required by the broker and applicable regulations.
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HIPAA & privacy
Use appropriate privacy and security controls for protected health information when GreenSound receives or handles information connected to healthcare transportation.
Who we serve
Transportation partners for healthcare and community organizations.
In addition to broker-arranged Medicaid trips, GreenSound can develop direct transportation relationships with organizations whose transportation needs fit the applicable Washington licensing and contractual framework.
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Medical clinics and specialty practices
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Dialysis and recurring-care facilities
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Hospitals and discharge coordination partners
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Senior and community-service organizations
Important
NEMT is not emergency medical transport.
GreenSound NEMT is intended for scheduled, non-emergency transportation. Call 911 for a medical emergency or emergency ambulance service.
Website information is for general business and service information and does not replace Washington HCA, broker, licensing, insurance, or legal requirements.
Need transportation services?
Healthcare organizations, brokers, and prospective transportation clients can contact GreenSound to discuss service needs and contracting.